Information

Pricing and Package Structure

Coming Soon

Process Guide

Coming Soon

Deposits

Please keep in mind that all deposits are nonrefundable as it is our way of securing your spot in our queue.  I often book my projects several months ahead of time and scheduling is the key to making sure I give all of my clients the proper amount of time their project deserves.  With that, I often turn away clients for your reserved time slot.  Therefore, if you back out it may leave an empty spot that could have been given to another project.  Our nonrefundable deposit is our way of securing payment and making sure our clients are serious about moving forward with their project.

Hosting & Domain Names

Desired domain name and hosting services must be purchased by the client, but we can help with this process and getting you set up. I suggest iPower for best hosting and domain name purchases as well they provide excellent customer service.  If you are looking for a reliable and cost efficient hosting service, I recommend that you use iPower.com for your domain purchase and hosting services {please note that I do get a commission if you follow the link and purchase their services}.  Our team works with this provider on a regular basis and their customer service is pretty fabulous in my experience.  With that said, andreafoglia.com, L.L.C. is not responsible for server downtime, software issues or any other compatibility issue that may arise after the launch of the site.  The andreafoglia.com, L.L.C. website package does not include future WordPress CMS update compatibility issues for your site.  After the launch of the site, all additional work will be quoted and billed at our hourly rate.  Client must provide andreafoglia.com with FTP access to their server.

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Office Hours

In an effort to respect your time as well as my family’s time, I have established working office hours. I schedule phone calls Monday through Friday between the hours of 9am and 5pm PST and emails are accepted anytime. I typically respond to emails and calls anywhere from 24 hours to 72 business hours after receipt.  I do my best to respond as promptly as possible and response time usually depends on my work load at that time.  I do prefer to schedule all calls and meetings, in advance so that I may plan to be available and allot the proper amount of time for our conversation.

Invoicing

Many web based project receive a pricing schedule that is broken down into 4 payments for the IV Phases of the projects. An initial payment/deposit is due at the beginning of the project and before it begins. The final deliverable files or website transfer takes place once the final payment is made. I offer extended payment plans for larger graphic and web design projects (brand + print + website) with 4 total milestone payments due across the span of our project together to make the investment work for your business.  All milestone payment due dates will be detailed in your proposal.
Acceptable forms of payment are:
credit card, Paypal by request, check or direct deposit. An additional fee of 3% will be applied to Credit Card and Paypal payments. Checks should be made out to Andrea Foglia.com.
Insufficient Funds: 10% fee of the check amount will be charged due to insufficient funds on all returned checks. In the event of a returned check final payment will be due immediately plus fees.
Invoices: Invoices are to be paid upon receipt and/or no later than 15 days of invoice date. Invoices paid after 15 days will incur an added 5% of the sub-total for every additional 15 days late.
Rush Service: If you are in a rush and need a project completed right away, we offer special “rush rates” where we can promise that your project would be moved to the front of the line and done within a 3 day time frame or sooner. You would be charged an additional 30% on the total.

Shipping and Return Policies

Shipping policies are as detailed above in the Invoicing section. Shipping or transfer of files are satisfied once all payments and billing is closed. Return Policies are as detailed in the Deposit section. Returns are considered in the event of logo design and if no concept is selected and no ground can be met or accomplished to complete the task, then at the designers discretion and base on hours completed, there may be a partial refund.

Please feel free to contact me anytime with questions and thank you for your business!